*The rules & faq's below apply to customers of ours only. If you're with another provider you may be paying different or higher rates
For customer service inquiries, please have your Merchant ID ready and include it in all communications.
Urgent matters, call:
Non-urgent matters, email (someone will reply within 24-48 hours):
For information related to a specific chargeback, existing clients can email the Risk Department at TSYS directly:
Risk Dept. (Chargebacks): firstname.lastname@example.org
(888) 749-7853 and login is here https://merchantcenter.transit-pass.com/jsp/vt/jsp/index.jsp
No, if you are using CMS Max, you are not bound to any contract. You are on a month by month basis.
No, TSYS does not accept merchants outside the United States
1) We can never guarantee next day funding although many merchants regularly experience it.
2) 8PM EST is the absolute dropdead cut-off time for when a merchant can batch out and expect the possibility of next day funding.
3) As far ahead of the 8PM cutoff the merchant can batch is always going to improve their chances of seeing next day deposits.
4) Instead of choosing a time like 7:30, 7:45 or 7:50 (when many other merchants may also be batching out, a circumstance which can potentially cause a delay in batches going through in time to initiate next day funding) choosing something like 7:33 or 7:51 will mean less additional merchants are batching out at the exact same time.
Yes it is a hard check, however if you don't want a credit check, you would have to include 2 years of financials which may impact the decisioning process.
PCI is charged on a Quarterly basis. $28.80 per quarter if they are not valid. $18.80 per quarter as long as they are valid. If a merchant boards and goes 180 days without showing valid PCI status then in addition to the $28.80 per quarter we also start billing them $9.95/mo ($38.75 total ) for PCI Non Validation.
Every merchant gets a welcome kit (copy attached). This prints out into a bi-fold booklet. Page 6 of the PDF or Page 10 of the booklet contains all of the information on PCI – including logging on to our Compliance101 website to track their status and complete whatever steps are necessary to show a valid status.
Yes, there is a chargeback fee of $35 per instance. If a customer disputes your charge with their credit card company and their credit card company reverses the charge, the merchant will incur this one-time fee.
Yes, there is a service fee of $20 (monthly).
If an attempt is made, by TSYS, to debit funds from or deposit funds into a merchant's bank account and that transaction is returned, there will be a $15 ACH Return Fee (per-instance).
There is an administrative fee of $50 (annually).
The Merchant Savings Program (Merchant Club) is an optional program that merchants can take advantage of. The cost is $14.95 (monthly) and gets the merchant 3 rolls of paper each month for their card reader as well as discount offerings for goods and services with vendors who we have partnered with for this offering.
There is a setup fee to submit the application for $75 (one-time).
Some payment processing vendors charge a fee if you do not reach a minimum volume of transactions on a monthly basis. WE DO NOT CHARGE MONTHLY MINIMUM FEES.
If a merchant requests to make bank account changes, related to their credit card processing account, after their original TSYS account is set up, there is a $15 charge to make these changes (per-instance).
Some payment processing vendors charge an additional annual fee above and beyond the standard Administrative Fee. WE DO NOT CHARGE ADDITIONAL ANNUAL FEES BEYOND THE STANDARD ADMIN FEE (see above for Admin Fee info).
If a merchant requests a copy of a document be retrieved by TSYS (usually related to chargeback documents, but not limited to) there is a $10 Retrieval Fee (per-instance).
This is typically charged when something on the current W-9 that TSYS has on file for a given merchant needs to be updated. If this occurs, it's best to provide an updated W-9 with your most current business info. Once reviewed by TSYS, we can request a one-time refund of that charge.
This is an optional monthly fee that lets you view your transactions online.
This is an address verification fee. This is a pass-through fee, that applies to any key-entered transaction from the card association
This is pass through fee from the card association.
The processing fee TSYS charges.
*Note: The login portal above is specific only to eCommerce transactions is always available and complimentary for all eComm accounts that use CMS Max as a solution (because of our eComm certification with TSYS). Merchants can also sign up for the full b & m portal below also, but there is rarely a reason to between this portal above’s reporting coupled with the actual reporting from the CMS website’s back end access.
Login Portal**: https://translink.transfirst.com/login.aspx
Best Support Phone = Merchant Support Phone: 800-654-9256
Secondary Support Phone = Merchant Support Phone: 877-746-0629
*Note: The login portal above is specific to Brick & Mortar transactions (card swiper) and is complimentary for the first 60 days of the account opening, then $7.50/month after that. You can opt out if you only need to see paper statements mailed each month and not real time transaction history, etc.